Dear Sir/Madam,
Having heard good things about your USA customer service, I attempted to contact the Hasbro UK branch via email, which I finally managed to, but I did not get any futher replies to my email. After searching through the Hasbro UK website, I finally found a phone number, which I rang. I have a problem with a CPS 2500 that I bought in 2003, but the best thing I was recommended by your UK branch was a Triple Aggressor which does not satisfy me as it does not use the much more powerful CPS technology. I understand that you are still making the CPS 4100, but that was not suggested. I am unimpressed with the level of service that I have received, and wish to know how I may get a CPS 4100, which, although is nowhere near as good as a CPS 2500, should go to some extent to fill the gap. At present, I will not hesitate to comment unfavourably online about your UK service.
Regards,
Hi,
Thank you for contacting Hasbro, Inc.
We are no longer manufacturing the CPS Super Soakers in the United States and have no information if these products have been discontinued in United Kingdom as well.
We have forwarded your e-mail to the appropriate persons in United Kingdom. you shoul dbe hearing from them soon.
6 days later, I have still not received a reply from your UK branch. I am
seriously not impressed with your UK "customer service" - it seems a bit
much to call it "customer service" when you don't provide service. (Ha, ha,
ha - I've just read the bit above in your email saying "Thank you for
allowing us to be of service to you". I find that somewhat ironical: I'm not
preventing you from providing service to me! I hear that you provided a
replacement CPS 4100 very recently to a soaking warrior in the USA: why the
double standard? Don't us in the UK deserve it or something? I would like to
mention here that I am the webmaster of one of the foremost (if not THE
foremost) UK Soaker websites. Can you give me a good reason why I shouldn't
attack your reputation on my website? Why shouldn't I recommend some other
brand like Buzz Bee and not advocate Hasbro at all?
It went on for much longer, though, and it seems the first 4100 got lost in the post. However, I eventually received it.Hi,
Thank you for contacting Hasbro, Inc.
We apologize that you have not received a response from the Hasbro UK office.
We can not ship directly to consumers outside of the United States due to customs and duty charges.
However, we are shipping a CPS 4100 Super Soaker to our office in the United Kingdom. Once they receive the product there, they will send it to you.
We apologize for the inconvenience.
The point is...if you push them hard enough or long enough...they'll help you.